Week 8

Clear language, not legalese

Interface uses plain language with parent-friendly labels: Documents, Updates, Timeline, Complaints, Guidance Centre. Copy policy enforces banned terms at build time to prevent advisory language.

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Language features

Parent-friendly terminology throughout the interface

Plain navigation

Clear labels: Dashboard, Projects, Timeline, Documents, Guidance Centre

Status indicators

Simple status tags: On track, At risk, Overdue - not legal jargon

Copy policy

Build-time enforcement prevents advisory language throughout the platform

Language comparison

❌ What we avoid

• "You should contact your LA"
• "We recommend appealing"
• "Next steps: escalate"
• "Urgent action required"

✓ What we use

• "Council contact details"
• "Timeline shows: Overdue"
• "Documents section"
• "Deadline: [date]"

EHCP App

£4.99/month

✓20-week timeline tracking

✓Document vault & SEND inbox

✓Deadline notifications

✓Aubis analysis

✓Professional export formats

✓Mobile app access

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2FA + TOTP

Two-factor authentication with time-based one-time passwords for secure access.

AES-256

Advanced Encryption Standard with 256-bit keys for data protection.

GDPR

Privacy by design with data processing transparency and user rights.

WCAG 2.1 AA

Web Content Accessibility Guidelines compliance for inclusive access.

99.9% Uptime

Platform availability target with monitoring and incident response.

Audit Trails

Complete activity logging with security event tracking.

Factual information only. Not legal advice.